Frequently asked questions

Opening hours of Maastricht Museum and the museum shop:

Monday: closed
Tuesday: 10:00 a.m. - 5:00 p.m.
Wednesday: 10:00 a.m. - 5:00 p.m.
Thursday: 10:00 a.m. - 5:00 p.m.
Friday: 10:00 a.m. - 5:00 p.m.
Saturday: 10:00 a.m. - 5:00 p.m.
Sunday: 10:00 a.m. - 5:00 p.m.

* With the exception of some holidays.

Yes, we are open on nearly all holidays. Below the exceptions:

1 January 2023 (New Year’s Day)
18 - 21 February 2023 (Carnaval)
9 April 2023 (Easter Sunday)
27 April 2023 (King’s Day)
18 May 2023 (Ascension Day)
28 May 2023 (Whit Sunday)
29 May 2023 (Whit Monday)
25 December 2023 (Christmas Day)
26 December 2023 (Boxing Day)
1 January 2024 (New Year’s Day)

Our opening hours are modified for the following holidays:

24 December 2023 (Christmas Eve): 10:00 a.m. - 4:00 p.m.
31 December 2023 (New Year’s Eve): 10:00 a.m. - 4:00 p.m.

A current list of ticket prices may be found here.

Yes, admission to the museum is free upon presentation of a valid and original Netherlands Museum Pass. You don't have to make a reservation for a ticket.

Yes, Maastricht Museum accepts most major credit cards. We also accept (foreign) debit cards and cash.

Order your ticket online if you want to be sure of a spot. It’s also possible to purchase a ticket at the museum reception desk.

You can rebook your ticket for a different date. You can reschedule this yourself in your account before the ticket date. No account? Contact our customer service department by phone on +31 (0)43 - 350 56 00 or by sending an email to klantenservice@maastricht.nl.

We do not give refunds. You can, however, rebook a valid ticket for a different date or transfer it to someone else.

Our customer service team is happy to answer all your questions. Send an email to klantenservice@maastricht.nl or call us on +31 (0)43 - 350 56 00.

Customer service is available weekdays from 9 a.m. to 5 p.m. and Saturdays and Sundays from 10 a.m. to 5 p.m.

Yes, the Maastricht Museum Shop on the first floor is open to everyone. Opening hours are Tuesday through Sunday from 10 a.m. to 5 p.m.

No, unfortunately you may not bring your pet with you to the Maastricht Museum. Registered assistance dogs are allowed. At Coffeelovers dogs are more then welcome.

You may take photos for your own use as long as you don’t use the flash or a tripod. Areas where photography is not allowed are indicated by signage. Taking photos for other purposes is possible in consultation. In this case, please contact us by email on klantenservice@maastricht.nl at least one week in advance.

Food and drinks are not allowed in the museum. You are however welcome to enjoy specialty coffees and tea and delicious pastries at Coffeelovers on the ground floor.

Yes, Coffeelovers on the ground floor of Centre Céramique. This café is open during museum opening hours.

By public transport
The Maastricht Museum is very easy to get to by public transport. The museum is less than a ten-minute walk from Maastricht Central Station.

Prefer to take the bus from the train station? Bus line 1 direction De Heeg, line 57 direction Gulpen, and line 350 direction Aachen all stop at the Centre Céramique bus stop. For the full list and current schedule, visit 9292.nl.

By car
The museum does not have its own parking facility. The closest parking garage is Q-Park Plein 1992. For a complete list of nearby parking options, visit maastrichtbereikbaar.nl.

The Maastricht Museum is for everyone, and we aim to make the venue as accessible as possible. The only part of the museum that is not accessible for the disabled via the normal walking route is the mezzanine floor. The staff at the museum desk will be happy to direct you to an alternate route.

Yes, mobility scooters are allowed.

Yes, you can bring a pram, but there is no place to leave it while you visit the museum. Coats and bags may not be stored in prams; you can leave these in a locker.